NeedSpace Home Service Terms

Free cancellation: Cancel more than 12 hours before your scheduled slot for a full refund to your original payment method. Refunds are processed within 3–5 working days.

Late cancellation (within 12 hours): A show-up fee of ₹150 per worker assigned applies. The team may already be travelling to your location. The remaining amount is refunded.

After the team starts: Cancellation is not possible once work has started. If there is an issue, contact us and we will resolve it.

If you find any area that was missed or not cleaned to standard, report it within 48 hours of job completion. We will send a team back to re-clean those specific areas at no extra charge.

To report, simply reply to your job completion message on WhatsApp with the areas that need attention. Our team will schedule the re-clean within 2 working days.

Every NeedSpace cleaning team member has completed background verification (Aadhaar, selfie, reference calls, police verification application) and 2 days of paid training.

Workers are instructed to: wear identification at all times, not use the customer's personal belongings, not consume food or beverages unless offered, handle all items with care, and report any pre-existing damage before starting.

If you observe any misconduct, report it immediately on WhatsApp. We take all reports seriously and investigate within 24 hours.

All payments are processed securely through Razorpay. We accept UPI, cards, net banking, and wallets.

Refunds for cancellations are processed to the original payment method within 3–5 working days. For late cancellations, the show-up fee is deducted and the balance refunded.

GST note: Prices shown may not include GST. If GST is applicable, it will be shown separately at the time of booking.

You may reschedule your booking once, free of charge, if the request is made more than 12 hours before the original slot. Send "RESCHEDULE" on WhatsApp to change your date.