Privacy Policy

Last updated: February 22, 2026

1. Introduction

NeedSpace AI Systems Private Limited ("NeedSpace", "we", "us", or "our"), a company registered under the Companies Act, 2013 with its registered office in Shivamogga, Karnataka, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based rental platform and related services.

2. Information We Collect

Personal Information: When you use NeedSpace, we may collect the following:

• Full name, phone number, and WhatsApp profile information
• Government-issued identity documents (Aadhaar, PAN, Passport, Voter ID) for KYC verification
• Live selfie photographs for identity verification
• Employment details, income range, and income proof documents
• Current and previous residential addresses
• Property details, photos, and location data (for owners)
• Payment transaction records

Automatically Collected Information:

• Device information and WhatsApp metadata
• Usage patterns and interaction logs with our AI assistant
• IP address and approximate location
• Browser type and version (for web visitors)

3. How We Use Your Information

We use the collected information for the following purposes:

• Identity Verification: To verify the identity of owners and tenants as part of our KYC process
• Risk Assessment: To compute tenant risk scores using our proprietary weighted risk model for determining guarantee eligibility
• Service Delivery: To facilitate property listings, tenant searches, video calls, property visits, and rental guarantee issuance
• Payment Processing: To process payments for video calls (₹199), physical visits (₹999), and guarantee fees
• Communication: To send service-related messages via WhatsApp
• Platform Improvement: To improve our AI assistant and service quality
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

Your data is stored on secure servers within India. We implement industry-standard security measures including:

• Encryption of sensitive data at rest and in transit
• Aadhaar numbers are masked and stored securely as per UIDAI guidelines
• Access controls and audit logging for all data access
• Regular security assessments

5. Data Sharing

We do not sell your personal data. We may share information with:

• Property Owners/Tenants: Limited information necessary for rental transactions
• Payment Processors: Transaction data for payment processing (e.g., Razorpay)
• KYC Verification Providers: Identity documents for verification purposes
• Legal Authorities: When required by law, court order, or government request

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing
• Receive your data in a portable format

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Verification records and guarantee-related data are retained for a minimum of 8 years as required by financial regulations. You may request deletion of your account by contacting us.

8. Cookies and Tracking

Our website uses minimal tracking (localStorage) for theme preferences, language selection, and anonymous visitor counting. We may use Google Analytics for website traffic analysis. No advertising cookies are used.

9. Children's Privacy

NeedSpace services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Shivamogga, Karnataka.